Refund & Cancellation Policy

Last updated: 29 July 2026

1. What you are paying for

Subscriptions pay for access to the IPTV Spree player software and related cloud features (pairing, encrypted credential storage, playlist sync, and licence management) for one household with up to 3 registered TVs. You are not paying us for television channels or video content.

2. Free trial

A new household or TV may receive a trial if stated in the app or at checkout. At the end of any trial, a household subscription is required to continue using subscription-gated player and cloud features. The current trial length and included features are those shown when you activate the service.

3. Billing

  • Monthly plans renew each month until cancelled.
  • Yearly plans renew annually until cancelled.
  • Payments are processed securely by Stripe on iptvspree.com when you scan the payment QR on your TV or visit the payment link.
  • Prices include applicable taxes only where stated at checkout.

4. How to cancel

Use the billing portal linked from the household recovery page, or contact support@iptvspree.com with your household recovery email and a TV device ID. Cancellation stops future household-subscription renewals; access for all linked TVs continues until the end of the current paid period unless otherwise required by law.

5. Refunds

Except where required by consumer law:

  • Monthly subscriptions: generally non-refundable once the billing period has started. We may offer a pro-rata or goodwill refund at our discretion for service faults on our side.
  • Yearly subscriptions: if you cancel within 14 days of purchase and have not materially used the service, you may request a refund under UK/EU consumer cooling-off rules. After 14 days, yearly plans are non-refundable except where law requires or we agree otherwise.
  • Duplicate charges or technical errors: contact us within 30 days for correction or refund.

Refunds, when approved, are returned to the original payment method via Stripe. Processing times depend on your bank or card issuer.

6. Chargebacks

If you dispute a charge with your bank without contacting us first, we may suspend the associated device licence while the dispute is investigated.

7. Changes to pricing

We may change subscription prices for new purchases. Existing renewal pricing will be communicated in advance where required by law or payment processor rules.

8. Contact

Billing support: support@iptvspree.com